Refunds & cancellations

Last updated 20 October 2026

Tunelaxy plans

• Cancel any time from your dashboard or by writing to support@tunelaxy.com. Your plan keeps working until the end of the period you paid for, then moves to the Free plan. Your pages keep working.
• New paid plans: if you’re not happy, ask within 7 days of your first payment for a full refund.
• Renewals aren’t refunded once the new period has started, except where the service didn’t work because of a fault on our side.
• Charged twice or charged in error? Tell us and we’ll refund the extra payment in full.

Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show it.

Things you buy from artists

Digital products sold on Tunelaxy pages (sample packs, beats, presets and so on) are sold by the artist or label, not by Tunelaxy. Payment goes straight to the seller’s own account, so refunds are decided and paid by the seller.

• Because files are delivered instantly, most sellers don’t refund once a file has been downloaded, unless it’s faulty or not as described.
• If a file is broken, missing or not what the page described, contact the seller first. Their name is on the product page.
• If you can’t reach the seller within 7 days, write to support@tunelaxy.com with your payment ID and we’ll help.